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Inactive Account
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Forgot Password
Enter your registered email address, mobile number, or username to change your Zoho account password.
Verify CAPTCHA
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Solve the audio question
CAPTCHA verified
Play the audio and enter the answer to the question
Cannot reset password
Your organization has enforced alternate passwordless sign-in modes. Hence, you cannot use or change your password. For more information, contact your administrator.
Forgot Password
Enter the last password you remember with this Zoho account. If it matches, you can continue to sign in.
Continue to reset password
Password matched
The password you entered matches with your current Zoho account password.
Reset password anyway
Forgot Password
A one-time password (OTP) will be sent to your registered mobile number for verification.
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Verify your identity
Choose a mode to verify that this account belongs to you.
Verify via Zoho Apps
A push notification will be sent to your preferred Zoho app on your device.
Verify via Passkey
If your passkey is not synced with this device, scan the QR code shown using a passkey-synced device.
Verify via device
A notification will be sent to your OneAuth installed recovery device for verification.
Verify via email address
An OTP will be sent to your registered email address.
Verify via mobile number
An OTP will be sent to your registered mobile number.
Verify via domain
Prove the ownership of your domain by adding a DNS record or uploading a HTML file in your domain host.
Forgot Password
Enter the one-time password sent to {0}.
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How to verify via domain
  1. 1
    Enter the domain name that is associated with your Zoho account.
  2. 2
    Select one of the given methods to prove domain ownership.
  3. 3
    Enter an email address to receive instructions on how to prove your domain ownership.
  4. 4
    After following the instructions, click the Change Password link in the email.
Choose a domain
You have {0} verified domains associated with your account. Select the domain you want to continue with.
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Enter domain name
{0} is a verified domain associated with your account. Enter this domain name below.
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Verify via domain
You can prove domain ownership by doing one of the following in your domain host.
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Contact Support
Enter an email address
Select one of the given methods to prove domain ownership.
Verification type
Domain Name
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Email sent with link
An email with instructions on how to prove domain ownership has been sent to {0}.
Verify via device
Accept the push notification sent to your recovery device to verify yourself.
Resend push notification
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Verify via Zoho app
Accept the push notification you received from your Zoho app shown below and tap the number you see here.
Resend Push
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Verify via email address
You can verify yourself using your recovery email address {0}.
Enter the full email address to receive a one-time password.
Verify via email address
You've added {0} recovery email address. Verify yourself by selecting one of the following to reset your password.
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Verify via mobile number
You can verify yourself using your mobile number {0}.
Enter the full mobile number to receive a one-time password.
Verify via mobile number
You've added {0} recovery mobile numbers. Verify yourself by selecting one of the following to reset your password.
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MFA Verification
You've enabled multi-factor authentication (MFA) for your Zoho account. Complete MFA to change your account password.
OneAuth Verification
Use the OneAuth app to verify yourself.
Authenticator app
Enter the time-based OTP from your authenticator app.
SMS Verification
A one-time password will be sent to your mobile number.
Verify via security key
Connect the security key to the computer and proceed.
MFA Verification
Enter the OTP generated on your authenticator app
Try other MFA modes
MFA Verification
Enter the OTP sent to {0}
Try other MFA modes
Try other MFA numbers
MFA Verification
You've added {0} MFA mobile numbers. Verify yourself by selecting one of the following to reset your password.
Try other MFA modes
MFA Verification
Please insert a configured security key into your computer. When the security key starts blinking, tap on its disc.
Try other MFA modes
Verify push notification
Accept the push notification in OneAuth to reset your account password.
Try other OneAuth modes
Try other MFA modes
Enter time-based OTP
Open OneAuth, tap Sign in another way, and enter it here to reset your account password.
Try other OneAuth modes
Try other MFA modes
Scan QR code
Scan the QR code using OneAuth to reset your account password
Try other OneAuth modes
Try other MFA modes
Alternate verification
You've enabled multi-factor authentication (MFA) for your Zoho account. Complete MFA to change your account password.
Offline TOTP verification
Open OneAuth, tap Sign in another way, and enter it here to reset your account password.
Scan QR verification
Open OneAuth and tap Sign in another way. Tap Scan QR instead to open code scanner.
Try other MFA modes
Create New Password
Enter a unique and strong password that is easy to remember so that you won't forget it the next time.
Terminate Sessions
Apart from changing your password, you can perform the following action if you feel your account is compromised.
Include OneAuth
If enabled, you need to verify your new password in OneAuth app installed on your Primary Device.
Contact Support
We are here to help you.
Send an email to support@zohocorp.com.cn and we will assist you in recovering your account.
Contact Administrator
You're part of the organization {0}. You can contact your administrator {1} to reset password for your account. Learn more
Contact Support
We are here to help you.
Since your account is unverified, you don't have any more password recovery options.
Send an email to support@zohocorp.com.cn and we will assist you in recovering your account.
You can also go through our help articles to troubleshoot your issue.
View help articles
Go Back
Contact Support
Once you submit, we will contact you through your email address {0}.
Change
Change contact email address
Enter the email address you want us to contact you to recover your account.
We will send a one-time password to verify this email address and it will be used only for contacting you regarding your password reset.
Verify Contact Email address.
A one-time password has been sent to your contact email address {0}.