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Offline TOTP verification

Open OneAuth, tap Sign in another way, and enter it here to verify your sign-in.

Scan QR verification

Open OneAuth and tap Sign in another way. Tap Scan QR instead to open code scanner. Scan the below code to verify sign-in.

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Use backup verification code

Backup verification codes are 12-digit codes that are given to you when you set up multi-factor authentication.

Use passphrase to sign in to your OneAuth app

Contact Support

Please send us an email at support@zohocorp.com.cn describing your issue so we can assist you.

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If you are unable to sign in using SMS-based OTP, you can use backup verification codes to sign in.

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Password expired

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IP address not allowed

You're not allowed to sign in from your current IP address (3.237.31.191), as per the restriction configured for your account. Learn why?

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Terminate Sessions

Apart from changing your password, you can perform the following action if you feel your account is compromised.

Terminate all the browsers sessions. This will sign you out of all your Zoho account sessions that are active in browsers.

Terminate all the desktop and mobile app sessions. This will sign you out of all the Zoho apps that are installed on devices. You will need to sign in to them again.

Include OneAuth

If enabled, you need to verify your new password in OneAuth app installed on your Primary Device.

Revoke connected app's access to your account. This will revoke all the permissions you’ve granted to any third-party apps/extensions for fetching information from your account.

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Access denied

You've enabled Restrict Sign-in for your Zoho account. You can disable it in the OneAuth app.