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Offline TOTP verification

Open OneAuth, tap Sign in another way, and enter it here to verify your sign-in.

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Open OneAuth and tap Sign in another way. Tap Scan QR instead to open code scanner. Scan the below code to verify sign-in.

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Use backup verification code

Backup verification codes are 12-digit codes that are given to you when you set up multi-factor authentication.

Use passphrase to sign in to your OneAuth app

Contact Support

Please send us an email at support@zohocorp.com.cn describing your issue so we can assist you.

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If you are unable to sign in using SMS-based OTP, you can use backup verification codes to sign in.

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Password expired

Terminate Sessions

Apart from changing your password, you can also choose any of the following options, if you feel your account is compromised.

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Access denied

You've enabled Restrict Sign-in for your Zoho account. You can disable it in the OneAuth app.